My family and I just moved to the area and my wife started using Gorman's since they had such a long history and they offer a delivery service. My wife doesn't usually discuss things a mundane as dry cleaning so when she came home to specifically tell me how awesome this place was, I noticed.
When my wife went back home to get the rest of our furniture, I had to go by and drop off some things that needed special attention and let me tell you, these people really set the bar high!
The customer service is top notch and they really are careful to make you feel like a person. The manager (Randy, I think) always comes out to talk to you and that makes a difference.
It's nice to see that level of customer service in today's fast-paced world.
Nice work Gorman's!